I am seeking a role with project management, IT leadership, and IT governance components. I have extensive background in interfacing with external clients, internal IT solution teams, and building processes to help drive efficiency and throughput.

An ideal opportunity will utilize my skills in software technology, project management, and team leadership. I am specifically interested in an organization that not only needs a champion for executing high value IT projects within budget, schedule, and quality objectives but also values a leader with a passion for continuous improvement.

A differentiating value I bring is a process-oriented view point, Agile related industry best practices, and a lot of passion for continuous improvement. I have been part of transformation from a waterfall environment to Agile at Thomson Reuters and have advocated Agile practices at Kroll Ontrack, Best Buy, and Pearson VUE. I am trained in change management and have utilized its principles to influence teams towards Agile best practices.

I am a big-picture strategic thinker and passionate in identifying opportunities for improvement, efficiency, and cost savings.

M.B.A., University of Minnesota, Carlson School of Management, May 2001 | Major in Strategic Management & Organization (SMO), and minor in Financial Management

Project Management Professional (PMP)

Sun certified java developer

SPEED COMMERCE, Richarson, TX                                                      February 2015 - today

Delivery Manager

Client Launches - Responsible for overall delivery of web store front (based on Oracle ATG), order management system, warehouse management system, and fulfillment systems. Each client launch involves multitude of 3^rd party products integrated to deliver an end-to-end integrated e-Commerce solution at a price point acceptable to small to medium retail businesses such as Toysrus, Totes, Justice, and the likes. Launches differ drastically in the teams involved (in-house vs. external software providers), integrations with 3^rd party services, software development methodology (waterfall vs. Agile) etc. 

Key Actions and Accomplishments:

Ø       Understand Speed Commerce’s Project Management and Solution framework and ensure all projects and PMs are following the methodology.

Ø       Build strategic and tactical client relationships through delivery excellence and leverage with Sales representatives.

Ø       Conduct all functions of an account manager such as a single point of contact for ongoing projects and future work, escalations, and all financial matters.

Ø       Understand contract scope, approve 3^rd party provider’s expense reports, create invoice for end-client, and manage P&L for the accounts.

Ø       Connect with client on a daily basis to identify and communicate status of work products in pipeline, accept new work items, and set and manage expectations.

Ø       Conduct all project management activities such as prepare project plans, control scope, schedule, and cost. Manage cross-team coordination.

Ø       Lead and conduct monthly releases for the client towards the goal of successful release that function and perform as expected. Provide post-mortems and root cause analysis for incidents and issues. Provide production support for issues of all severity.

Ø       Manage release schedules, secure all approvals, and provide post-release notes.

Ø       Create and maintain the overall delivery roadmap, driving digital delivery planning across teams.

Ø       Promote and evolve Agile Scrum methodology including lean requirements, delivery-focused rapid sprints, continuous integration, empowerment of individuals, elimination of waste and bureaucracy.

Systems – Oracle ATG, BCC, Order Management System (OMS), Warehouse Management System, Store Portal, various integration feeds across the e-commerce platform, fulfillment systems, payment systems etc.

Tool stack – Jira, Perforce, Hudson, TWIST, Confluence.

PM tool stack – Microsoft Project, SharePoint, VersionOne.

Considerations – Responsive-adaptive web development, mobile devices, tablets, multiple browser support, WCAG 2.0 accessibility, single page application.

 

Pearson VUE                                                                              September 2013 – Feb 2015

Sr. Program/Project Manager, Computer Based Assessment

Client Launches - Responsible for overall delivery of software work products across several teams towards the goal of successful client launches. Each client launch utilizes an existing SDLC that involves a series of steps – analyze contract documents, identify and document requirement gaps across platforms, identify and engage stable platform teams responsible for work products, allocate project budget across work products and teams, track schedule and expense associate with each work product, and integrate all the work. All along the process, scope of the work is strictly managed; risks associated are closely monitored and documented; and end–user is kept informed.

During my stay at Pearson VUE, I have managed 4 client launches. Given the organization structure, at any point in time, several client launches are simultaneously managed by each program manager. Features to be implemented through stable teams are continuously prioritized against other client driven and roadmap enhancements. Program/project managers play a critical role in defining project activities, understand their dependencies, estimating effort, developing schedule, and controlling costs.

Budget – A typical client launch budget varies from $200k to $1m. During my stay at Pearson VUE I have completed 4 client launches in 2013-2014 with a combined budget of $4m.

Organization – Among other teams, I have worked with 3 project teams - candidate registration, test authoring, and test delivery.  All platform teams follow Agile teams and are managed by individual SCRUM masters. In addition to these teams I interface with infrastructure, Devops, and database, steering committee, stakeholders, and customer support center teams.

Technology stack – Single page application based on Angularjs framework, jQuery, REST webservices, SOAP services, Spring, Hibernate DAO, JSF, Tomcat, Web MVC, JUnit, Oracle DB.

Tool stack – Sublime, Intellij, npm, nodejs, Yeoman, Grunt, Bower, Github/stash, Perforce, TeamCity, uDeploy, JIRA, TWIST, Confluence.

PM tool stack – HP PPM, Microsoft Project, SharePoint, ClearQuest, VersionOne, uDeploy.

Considerations – Responsive-adaptive web, iOS, and Android application development, mobile devices, tablets, multiple browser support, WCAG 2.0 accessibility, single page application.

Key Actions and Accomplishments:

Ø       Conduct all project management activities and manage cross-team coordination.

Ø       Facilitate a series of scope meetings with platform teams to lead scope planning and scope definition effort towards the goal of a collaborative charter that includes high level estimates and schedule timelines. The scope meetings include global business representatives and subject matter experts. Product Owners, Business Analysts, and product architects from platform teams contribute as needed.

Ø       Plan and allocate platform resources for the overall project and their utilization throughout the program.

Ø       Plan schedule for the entire project with specific mile stones for each platform.

Ø       Budget cost for the specific deliverables. Create charge items in PPM, assign charge items to project resources, and set chargeable limits for each resource.

Ø       Create a delivery road map for program components and integrate them with other project deliveries in flight.

Ø       Create and document project management plan following existing PMO practices. Create new templates and negotiate new SDLC process standards. Use SharePoint for all project documentation.

Ø       Oversee project execution and control scope changes. Evaluate overall project performance on a regular basis to provide confidence that the project will satisfy relevant quality standards and comply with regulatory requirements. Keep all program related documentation up-to-date and provide regular status updates.

Best Buy                                                                                             June 2012 – July 2013

Sr. Project/Program Manager, e-Commerce Delivery

Manage implementation and delivery of projects tied to strategic business goals of growing online business and rejuvenating customer experience.

Managed 2 project teams:

·   Search team implementing a migration from FAST to SOLR towards the goal of providing common enterprise search platform leveraging SOLR’s extensibility and platform inoperability features. New search platform was implemented in Amazon web service cloud.

·   Migration of browse and search to Amazon web service cloud through creation of a new architecture to support a new instance of product catalog service in AWS and means to keep it updated with an in-house product catalog. All browse services were re-architected using REST technology. New browse services were deployed in AWS cloud to allow scalability on demand. Provisions were made to migrate product detail data in phases.

Extreme challenges were faced at code integration due to high code velocity, lack of coordination among project teams, and inadequate central services.

Budget – 2 product teams with a combined annual budget of $2m.

Technology stack – J2EE, xml based RESTful web services, JAX-RPC ATG web services, JBOSS, Tomcat, SOAP services.

Tool stack - uDeploy, JIRA, IntelliJ IDEA, Eclipse, Jenkins, uDeploy

PM tool stack – HP PPM, SharePoint, VersionOne, Confluence, Microsoft Project, MS Office.

Considerations – Responsiveness – mobile, tablets, multi-browser and browser versions.

Key Actions and Accomplishments:

Ø       Define project scope, goals and deliverables that support business goals in collaboration with senior management.

Ø       Plan and schedule project timelines and milestones using appropriate tools and identify critical path.

Ø       Develop and implement a structured change management approach and methodology for projects and change efforts.

Ø       Perform quality audits at every stage of the project to validate consistency, accuracy and deadlines

Kroll Ontrack                                                                                October 2011 – June 2012

Sr. Project/Program Manager, Legal/eDiscovery

Manage delivery of a browser based client portal to Kroll Ontrack’s hosted environment and integrate it with backend services.  This portal would allow self-help service to Kroll Ontrack’s clients to upload bulk data to Symantec eDiscovery platform powered by Clearwell. This portal would use backend services to upload and store data, and allow clients to manage it. This data would then be picked up by eDiscovery drones for heavy duty search and reporting functions.

Budget – $500k

Technology stack – Symantec eDiscovery Platform powered by Clearwell, .Net, windows services, IIS, xml based SOAP web services.

Development tool stack - TFS, uDeploy, JIRA, Hudson.

PM tool stack – HP PPM, Microsoft Project, SharePoint, ClearQuest.

Key Actions and Accomplishments:

Ø       Take end-to-end ownership of the eDiscovery service provided by Kroll Ontrack while creating the portal website to deliver self-service capability to clients. Actively manage deliverables across teams to coordinate delivery of portal components with some backend service enhancements. Make hiring decisions to shore up skill required to ensure successful implementation and roll-out of product. Ensure appropriately skilled resources are available to deliver project commitments. Manage and direct internal or vendor provided highly technical resources to deliver high quality and sustainable results. Utilize effectively project resources through out the project life cycle.

Ø       Facilitate daily SCRUMs, iteration planning, and retrospectives. Participate in SCRUM of SCRUMs to sync deliveries with other projects. Track iteration progress and communicate implementation hurdles/snags resulting in missed/altered delivery schedules.

Ø       Successfully delivered 5 iterations with expected velocity.

Thomson Reuters                                                                    October 2005 – October 2011

Project Manager/SCRUM Master, Legal Products

Managed a project delivery to United State Patent and Trademark agency from initiation to closure. The project involved delivery of an ecommerce system to users such as court officials, attorneys, law firms, and USPTO officials. The system would allow all users to search patents at different states in their lifecycle such as submitted, at different states of approvals, awarded, in dispute etc. The delivered system would involve front-end web components for different devices, interfacing with USPTO system for conducting searches, online payment processing, delivery of selected documents to users, storing of delivered documents in user accounts, and security.

ROM estimate for the project was $6m with a delivery schedule of 24 months. The project consumed $8m and completed in 4 years due to several challenges around requirements and scope uncertainties.

Budget - $8m total ($2m per annum for 4 years)

Technology stack – Symantec eDiscovery Platform powered by Clearwell, .NET, windows services, web services, HTML, css, Javascript, REST services, JBOSS, Tomcat, SOAP services.

Process stack - TFS, uDeploy, JIRA, Hudson, CMDB, Eclipse, MS Visual Studio

Tool stack – CA Clarity PPM, Microsoft Project, SharePoint, TFS.

Considerations – browsers, WCAG 2.0 accessibility.

Key Actions and Accomplishments:

Ø       Plan Scope with the help of shared resources such as BA, solution architect, and SCRUM Masters. There were extreme challenges due to integration of PMP practices with Agile environment. Scope planning document (project charter) was brief and remained a working document until way into the project life cycle.

Ø       Define Scope by identifying project deliverables and effort needed to build them. Major components identified were web based ui, search component, document component, billing component, and content management components.

Ø       Estimate Duration for each deliverable in detail considering work involved, assigned resources, and their skills levels.

Ø       Sequence project activities and project deliverables by identifying and documenting dependencies. Worked closely with solution architect to understand deliverables in great detail, technologies and skills involved. Available SCRUM team’s bandwidth was also considered to allocate work to the iterations.

Ø       Budget Cost for the specific deliverables and iterations they were assigned to. Create a cost burn up plan for the project. Create charge items in PPM, assign charge items to project resources, and set chargeable limits for each resource.

Ø       Create a Project Plan and document all outputs from the above planning activities in coherent and consistent manner.

Ø       Execute the project plan by performing activities included therein. Formalize acceptance of scope for each project phase and iteration. Evaluate overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards. Develop individual and team skills to enhance project performance. Make needed information available to the stakeholders in timely manner.

Ø       Successfully delivered a large project spanning 50+ iterations with an annual budget of $2M.

Unisys                                                                                          April 1995 – October 2005

Sr. Software Engineer, Transportation

Responsible for design, development and implementation and maintenance of airline based applications Reservation, Checking, and Cargo through established project management and software engineering practices. Worked on a re-engineering project to implement mainframe based airline application to a J2EE based SOA application with a brand new GUI. Another project involved re-designing, developing, implementing, and delivery of a large passenger logistics application containing 5 modules. The roll-out included large scale migration of data from mainframe base database to RDBMS tables. Gained hands on experience with front-end technologies and backend services.

Technology stack – Unisys mainframe, OS1100, DMS1100, Fortran, TIP, HTML, css, Javascript, Websphere, XML based SOAP services, SOA

Process stack - ClearCase, Eclipse

Key Actions and Accomplishments:

Ø       Contribute in elaborating, designing, and implementing business requirements in airlines Cargo application towards the goal of creating a unified platform for multiple airlines. Ability to support multiple airlines from a single code base allowed Unisys to promote their pay-as-you-go business model.

Ø       Develop SOA architecture to allow browser based ui to interface with legacy code and leverage already existing rich business functionality.

Ø       Contribute to help convert transaction based air-cargo system to service based capabilities utilizing SOA.

Ø       Contribute in a large team of 20+ team members towards designing, developing, implementing, and rolling out a J2EE based new generation passenger application.

Ø       Follow all enterprise driven software engineering practices – UML/RUP, CMMI, and six-sigma.